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Complaints and compliments

We and our service providers will do whatever we can to provide a great service with quick, fair and appropriate treatment.

However, sometimes things go wrong and you might not be happy with the care or treatment you, your family member or friend have received. 

You can download our Complaints Policy here.

If you have a concern about any aspect of the service you have received, please contact the organisation responsible for providing your care so that they can work with you to put things right.

You can contact us with your compliments and complaints by providing details in writing, giving a full description, to:

NHS Berkshire West Clinical Commissioning Group
57-59 Bath Road
Reading, Berkshire
RG30 2BA

Phone: 0118 982 2719

Please note that due to the ongoing COVID19 pandemic; there may be delay in responding to you; our investigations have taken longer than usual due to the pandemic outbreak and its impact on all areas of the NHS.  We would like to thank you for your patience and understanding.

Independent Primary Care Contractors

If you have a comment or a complaint about a GP, dentist, optician or pharmacy that cannot be resolved by the Practice Manager, you can contact NHS England:

Phone: 0300 311 2233

SEAP - Local Health Complaints Advocacy Service

If a patient feels they have not had the service they expected from the NHS and want to complain, the law states that they have the right to an advocate. The Health Complaints Advocacy Service can provide help and support to those making a complaint. Advocacy services are confidential and provided free of charge.