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Patient Advice and Liaison Team

The Patient Advice and Liaison Team provides free, informal and confidential help and advice for patients, carers and their families.

If you would like to give feedback or raise your concerns informally please call them. They can provide information about local healthcare services, and aim to sort out problems quickly on your behalf in an informal, friendly manner. We also use your feedback to improve the quality of our services.

If you would like information about local services or would like to raise any concerns please contact the our Patient Advice and Liaison Team:  

Address
Patient Advice and Liaison Team (PALS)
NHS Berkshire West CCG
57-59 Bath Road
Reading
Berkshire, RG30 2BA

Email bwccg.bwpalscomplaints@nhs.net

Telephone 0118 982 2720

Opening Times:
Monday to Friday from 9am to 5pm (excluding Bank Holidays).

If you have a concern about any aspect of the service you have received, please contact the organisation responsible for providing your care so that they can work with you to put things right.

You can also contact  the doctors, nurses and NHS staff who plan and fund local health services.  

Other Local Patient Advice and Liaison Teams

Every NHS Trust has a Patient Advice and Team. To ensure that your enquiry is resolved promptly please contact the most appropriate team directly via the links below:

If your enquiry is about services provided by the Royal Berkshire Hospital NHS Foundation Trust you can ask their Patient Relations Team They can be contacted on 0118 322 8338 or by email at Talktous@royalberkshire.nhs.uk.

If your concern relates to community or mental health services provided by Berkshire Healthcare NHS Foundation Trust you can visit their website you can contact their Patient Advice Service here.

PALS can be contacted on 0118 960 5027 or via email at BHT@berkshire.nhs.uk

For enquiries about South Central Ambulance Services you can contact their Patient Experience Team at: 0300 123 9280
or email patientexperience@scas.nhs.uk.