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West Berkshire Directory

West Berkshire, a great place to live with great amenities, do you know what’s on offer for you and your family?

Are you a parent worried about your child and needing someone to talk to? Or maybe you’re caring for a friend or relative feeling isolated and want to know what sort of support is available in your community.

The answers to all these questions, and more, are now available at the touch of a button in the newly formed West Berkshire Directory which brings together details of the Adult Social Care Information Point, the Family Information Service and SEND (Special Educational Needs and/or Disabilities).

The Directory is free, online, and gives details of the wide range of the information, advice and support that’s available across West Berkshire for adults, families and children. It includes lists of useful phone numbers, email addresses and websites.

So, for adults, there’s information about a range of resources in your community that can help you remain independent or feel less isolated. This includes information about leisure activities and local support groups which run events that could help you get out more and make new friends.

The other two sections of the Directory contain details of the Family Information and the SEND service which supports families with children and young people aged from 0 -25. These sections provide a wealth of information on childcare, Early Years Funding, leisure activities, support services and much more including a phoneline offering free help and advice for parents, parents-to-be, carers and professionals. You can email or phone 01635 503100 for more help.

The Directory has been redesigned by Mary Blackett from Adult Social Care and Wendy Neighbour from Family Information Service and the Local Offier. Kamal Bahia, Chair of the Patient and Public Engagement Group for the West Berkshire Health and Wellbeing Board has been working closely with her colleagues and is championing the launch of the Directory.

Kamal said: “We know from talking to people, especially those caring for children or adults, that they often don’t know where to go for help, or they are pushed from pillar to post when they start making phone calls. All this can be very frustrating and upsetting when you are sometimes at your wits end and need support.

“The Directory is easy to use and gives people that important first point of contact in the health and social care system.

“There’s a huge amount of advice and support out there along with so many organisations and community groups running events and activities in our area. I hope the Directory gives people the first step towards accessing all this knowledge and all these networks,” she added.
You can find the Directory at

If you need medical help and are unsure what to do, call NHS 111 for help and advice. They are available 24 hours a day.