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Patient transport

South Central Ambulance Service NHS Trust provides pre-arranged transport to and from your appointment via our Patient Transport Service (PTS). You will be asked a series of questions to assess whether you qualify for the service.

How will I know if I can use the Patient Transport Service?

Patients who meet the eligibility criteria for patient transport in Berkshire west are those who are registered with a Berkshire west GP and who meet any of the following:

  1. Travelling by any other means would have a serious detrimental affect on the patient’s condition or recovery.
  2. The patient has restricted mobility and is unable to self-mobilise (i.e. is unable to stand or walk more than a few step), including from a pre-existing condition, where it would be detrimental to their condition or recovery to travel by any other means.
  3. The patient requires support from a qualified Non-Emergency Patient Transport Service (NEPTS) crew during the journey and is required to lie down for at least part of the journey or they are a stretcher patient.
  4. The patient is being transferred to another NHS facility and requires medical assistance during the journey.
  5. The patient requires continuous oxygen or other medical gases or intravenous support.
  6. Patient with clearly recognised disabilities who are genuinely unable to travel by private or public transport to and from their appointments
  7. Have a mental health condition or suffer from long term confusion and are unable to travel by private or public transport to and from their appointments or for the purposes of daily living by virtue of this condition

Can I bring someone with me?
If you meet any of the above criteria, you may be able to travel with an escort, if one or more of the following apply:

  • You are under 16 years of age
  • You have significant communication difficulties, including learning difficulties, impaired sight or are hard of hearing
  • You have a mental health problem that prevents you from travelling alone such as long term confusion/ dementia
  • You have a medical condition that requires constant supervision for your own safety
  • You require a carer at your destination

If you meet the criteria for our Patient Transport Service, please contact the team on 0300 100 0015. You will need your appointment letter to hand when phoning to request transport.

If I do not qualify for PTS, what are my options?

Community Transport Schemes


West Berkshire


Can I get help to pay for my travel to my appointment?

The NHS provides a Healthcare Travel Cost Scheme (HTCS) to assist with travel to hospital appointments.
Under the scheme, financial help is available for patients who do not have a medical need for ambulance transport but need help with travel costs when attending hospital for treatment as an inpatient, or for outpatient appointments. This applies to patients in receipt of one of the following benefits:

  • Income Support
  • Guarantee Pension Credit
  • Job Seekers Allowance (income based)
  • Income Related Employment and Support Allowance
  • HC2 Certificate (full help) to cover dates attending hospital
  • HC3 Certificate (partial help) to cover dates attending hospital
  • Working Tax Credit with valid NHS Tax Exemption Certificate
  • Child Tax Credit with valid NHS Tax Exemption Certificate

For further information please discuss the scheme with hospital staff when you attend your appointment.

If you have any questions or require support in finding alternative transport services please contact our Patient Advice and Liaison Team on 0118 982 2720 or email

The Patient Advice and Liaison Team provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide and guiding you through the different services available from the NHS.